Shipping policy
Thank you for shopping with DoubleStranded. Every order is carefully prepared to ensure you receive the highest quality product possible.
Processing Time
All DoubleStranded products are offered on a pre-order basis.
Please allow 2–4 business days for your order to be processed and prepared for shipment. Once your order has been processed, it will be shipped promptly to the address provided at checkout.
Shipping & Delivery
After your order has been processed, estimated shipping times are:
- Standard Shipping: 2–4 business days
Most customers can expect to receive their order within 8-10 business days from the date of purchase.
Please note that delivery times are estimates and may vary during holidays, severe weather, or other carrier-related delays beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for tracking updates to appear.
Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If you notice an error in your shipping information, please contact us immediately at doublestrandedcontact@gmail.com. While we will do our best to accommodate address changes, we cannot guarantee modifications once an order has begun processing.
Lost, Stolen, or Delayed Packages
Once your order has been transferred to the shipping carrier, DoubleStranded is not responsible for delays, lost packages, or stolen deliveries. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly to file a claim.
Damaged Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at doublestrandedcontact@gmail.com with your order number and clear photos of the product and packaging. We will review your claim and work to resolve the issue as quickly as possible.
Contact Us
For any questions regarding your order or shipping, please contact us at: